Shipping policy

Shipping Policy

Last Updated: 30 June 2026

Welcome to Eyethu Auto. We are committed to providing fast, reliable, and secure delivery for every order. Please read our shipping policy carefully before placing an order.

Order Processing

  • Orders are processed within 1–3 business days after payment has been confirmed.

  • Orders are processed Monday to Friday, excluding weekends and public holidays.

  • During peak periods or promotional events, processing times may be slightly longer.

Shipping Time

Estimated delivery times are as follows:

  • South Africa: 5–10 business days

  • International Orders (where available): 7–20 business days

Please note that delivery times are estimates and may vary due to courier operations, customs procedures, weather conditions, or other unforeseen circumstances beyond our control.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery location and the products ordered.

From time to time, Eyethu Auto may offer free shipping promotions. These promotions will be clearly displayed on our website when available.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where applicable.

Please allow up to 48 hours for tracking information to become active.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Eyethu Auto cannot be held responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete addresses supplied by the customer.

Delivery Delays

Although we strive to deliver every order on time, delays may occasionally occur due to:

  • High order volumes

  • Courier service disruptions

  • Customs inspections

  • Severe weather conditions

  • Public holidays

  • Other events beyond our reasonable control

We appreciate your patience and understanding should any unexpected delays arise.

Lost or Damaged Orders

If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date.

To assist us with our investigation, please provide:

  • Your order number

  • Clear photographs of the damaged package or product (if applicable)

  • A brief description of the issue

We will work closely with the shipping carrier to resolve the matter as quickly as possible.

Shipping Restrictions

Certain products may not be available for delivery to specific regions due to courier limitations or local regulations.

If we are are unable to fulfil your order, we will notify you promptly and issue a full refund where applicable.

Contact Us

If you have any questions regarding shipping or your order, please contact our support team.

Email: support@eyethuauto.co.za (Replace with your actual support email.)

We aim to respond to all enquiries within 24–48 business hours.